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Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent to Europe and North America. For shipping to other countries, please contact us.
How much does the shipping cost?
How much does the shipping cost?
Delivery is free in US for purchases over $300
What if my package is lost or stolen?
What if my package is lost or stolen?
Boca Treasures is not responsible for lost or stolen packages.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
Can I return my order?
Can I return my order?
Yes, we accept returns for store credit within 7 days of your order being delivered.
Do store credits expire?
Do store credits expire?
No, your store credit will never expire.
When do I need to request a return by?
When do I need to request a return by?
All return requests must be submitted within 5 days of delivery.
Are custom items returnable?
Are custom items returnable?
No, custom name pieces and custom ring sizes are not eligible for return or exchange.
What condition must my item be in to return it?
What condition must my item be in to return it?
Items must be in their original condition. Undamaged and unworn. Boca Treasures will determine if the item meets our guidelines.
What happens if my return doesn’t meet the guidelines?
What happens if my return doesn’t meet the guidelines?
If the item is not in its original condition, the return will not be processed.
Will shipping charges be refunded?
Will shipping charges be refunded?
No, shipping charges are non-refundable.